Support Options

BlazeLIMS support options are designed to provide true support value for any organization. Support contracts are normally established on a yearly basis at one of two levels:

"Standard" support, which includes the following services:

• Remote technical hotline support between BlazeLIMS Technical Support personnel and the customer designated contact,  available during normal work week hours (9am-5pm ET) Monday-Friday excluding Holidays with a one hour response.
• Remote technical email support between BlazeLIMS Technical Support personnel and the customer designated contact,  available during normal work week hours (9am-5pm ET) Monday-Friday excluding Holidays with a maximum four working-hour response.
• Reasonable effort to provide resolution of product problems including remote installation of software fixes. 
• BlazeLIMS core software new releases.  Installation and data migration costs are billed as incurred at our published hourly rates.
  

"Extended" support, which includes the following available services: 

• Standard Support Services listed above.
• Maximum two hour response to telephone pager calls during after hours (5pm-9am) seven days per week, twenty-four hours per day including Holidays.